Advice is available in several ways. These are outlined below
Internet
This is available from Adviceguide
Fact Sheets
A large number of fact sheets are available for download from Adviceguide. These are available by subject area, e.g. employment; debt; welfare benefits; etc.
Telephone Advice via Gateway Assessment
If you need information or advice you can call our telephone Adviceline service to have a gateway assessment. This is a short interview that explores your enquiry and assesses your advice needs. The assessor may conclude that:
- Another agency is better suited to help you and give you details of how to contact them, or
- That you need assisted self help and will direct you to the appropriate source eg a website or send you out printed information or
- You need an appointment with one of our advisers either over the phone or face to face and will arrange this with you
Emergency Face-to-Face Gateway Assessment
If you come to the CAB offices without an appointment, we can only help you at that point if you have an emergency (e.g. you are threatened with eviction) or you have communication difficulties which prevent you using the phone (eg difficulties with hearing or language).