Citizens Advice Barnsley

Central Advice Changes / Phone Lines / South Area Welfare Benefits

TEMPORARY CHANGES TO CENTRAL AREA ADVICE SERVICE SCHEDULE

If you live in Barnsley Central, Dodworth, Kingstone, Stairfoot or Worsborough wards and need to use the Central Area advice service, here’s some updates you need to know:

🔵 From Thursday 24th July, the face-to-face drop-in advice session at Lavender Court in Kendray will start at the later time of 9:30am till 12:30pm, until further notice.

🔵 From Wednesday 30th July, pre-booked appointments at Pollyfox Community Centre will be temporarily unavailable, until further notice.*

🔵 On Monday 4th August, there will be no drop-in at Worsborough Common Community Centre.**

*Alternative pre-booked appointments are available on Thursday mornings, 9:00am - 12:00pm, at Maltas Court Community Centre, Worsborough Dale. To book, please call 01226 107066 and leave a message requesting an appointment with the Central area advice service, giving your full name, contact telephone number and brief details of the issue you need help with.

**There are other drop-in advice sessions you can attend for Central Area at Wellington House in Barnsley on Monday morning, 9am-12pm and at Lavender Court in Kendary on Thursday morning, 9:30am-12:30pm. No appointment necessary, just turn up.

For full details of all our face-to-face advice sessions in the community, please go to barnsleycab.org.uk/get-advice (below the email contact form). Alternatively, complete the form online and an adviser will aim to answer your question within two working days.

PHONELINES

We apologise we are currently experiencing some technical issues with our phone line / voicemail provider.  We are working hard to resolve the issue but in the meantime please see instructions below;

The phone lines affected are;

Digital Inclusion Team - 01226 664482

Central Area - 01226 107066

Video Adviceline - 01226 666017

If calling any of the above lines please specify the service / adviser you require and leave the following information:

Name, contact number and / or email, details of the issue you require help with.  Please note that by leaving these details you are consenting under GDPR for Citizens Advice Barnsley to record them.

Where possible, please get in touch via our Get Advice Page on the website.

Please note, that due to staff sickness, there will be no Welfare Benefits Adviser available at the South Area Outreach Advice Sessions on Monday and Tuesday until further notice.

Sessions will run as normal on Wednesdays and Thursdays

If you have an URGENT Welfare Benefits enquiry you can join the drop-in sessions run by the Generalist Adviser.

Alternatively you can leave a message on our online contact form https://barnsleycab.org.uk/get-advice/ and an adviser will get back in contact - usually within 2 working days.